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Grower Fresh
Frequently Asked Questions
All Grower Direct flower selections are shipped direct from our greenhouses via
overnight delivery service. Each order is securely packaged in an
attractive, insulated gift box to ensure that only the freshest possible
product arrives at its destination.
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If your question is not included below, please visit the Grower Fresh Shipping and Delivery page or
contact us.
1. Will the flowers come arranged?
Grower Fresh products are shipped directly
from our greenhouse using an overnight courier service. Due to our packing method to accommodate
courier service, bouquets do not come arranged as you would receive from a florist.
2.Do my flowers come in a vase?
All Grower Direct flower selections are shipped direct from our greenhouses by overnight courier service. Each order is securely
packaged in an attractive, insulated gift box to ensure that only the freshest possible product arrives at its destination. In order for the flowers to be
shipped in a gift box, they are unable to come arranged inside the vase. When the recipient receives the flowers, they will be required to follow the
instructions before arranging them in the vase.
3. How do you package the flowers when a vase is included with the order?
The flowers and vase are sent in a high quality gift box. The flowers are
wrapped in cellophane, put into the vase (no water is included),
and then placed on its side in the gift box. Everything is secured, and
an ice pack is included to keep the flowers at the optimum temperature.
4. Why were thorns left on my roses?
We do not strip our Grower Fresh roses of thorns as it damages the stems and severely inhibits the
vase life of the roses. Our 35 years of experience have shown us that removing the thorns frequently causes lesions, which create
an 'air lock' in the stem and prevents water uptake.
5. Are your roses fragrant?
Greenhouse roses are not as fragrant as roses grown outdoors, but do have a nice fragrance.
6. Are your Grower Fresh roses the huge ones that I've seen in florists` shops?
You are probably referring to South American grown roses. While these roses may be larger
in size, they do have a shorter life span. We ship only our freshly cut floral products
to arrive at your door overnight.
7. How will I know the flowers have been delivered?
Once your order is processed and shipped you are sent a tracking number to the
email address you submitted upon placing your order. You are able to track your
package by using the tracking number from the email and going to the appropriate
web site. The web site will give detailed information regarding the status of your flowers.
If you have questions regarding the flower delivery please contact the appropriate
courier.
8.What happens if the recipient is not present at the time of delivery?
We have a "signature release" which means that the package can be left without a signature if the courier deems it to be a safe location. This may
not be the case for businesses, schools, apartments or hospitals where a signature may be required.
9. Are your Roses open when they are shipped?
Our freshly harvested
roses are barely beginning to open when we ship them. You will be able to enjoy
seeing them open to their full maturity and beauty.
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